D R A M A !
So, Chris and I just had to throw someone out of our home. I don't mean ask nicely to leave...I mean TELL and YELL to leave. About 2 weeks ago, Chris made an appointment with Midtown Home Improvement to do a siding estimate. They came to our door, and I wasn't home, and he made the appointment. Anyway, tonight, this guy, probably around 23-24, came to do our 'estimate'. When he first walked in, he commented that he was glad we were 'young' because most people don't take him seriously when he does estimates because he's so young. Anyway, he starts talking like a mile a minute and doesn't shut up. I sat in my chair in the living room, and just listened while Chris talked to him, or listened to him, in the kitchen.
After about 45 minutes, he was ready for Chris to go outside with him and help him measure. WAIT. We've had siding estimates before and we've never had to help someone measure our home. So, that took about 30 minutes or so. He comes back in and talks some more. Talk Talk Talk, non stop for 1 hour. It was complete bullshit. At one point, he asked for a calculator because his batteries were dead. So, the first amount that comes out of his mouth is $17,000. That's about $7,000 higher than the other estimates. At that point, I went in the bedroom to watch TV and make a phone call. I figured Chris would handle it. About 20-30 minutes later, Chris comes in the bedroom, pissed. He tells me he needs me to come outside and talk to this guy because he won't leave. I'm like "What do you mean he won't leave?" Chris says he told the guy to leave, and he said he wasn't leaving until he talked to me. So, now I'm annoyed that I have to get off the phone and stop watching TV. So, I come into the kitchen and Chris is in the process of telling him no again, and to leave. The guy says to me, "Don't you want to save $3,000?" I just say, "Hey, he makes the decisions here. So, I think you need to go." He starts ARGUING with me, and with Chris and says he's not leaving. At this point, I can see Chris starting to get really really pissed and I'm starting to get really really pissed, and I obviously have a worse temper than Chris does. So, I tell him to stop talking and get out. He interrupts me and says no, and at that point, I start yelling and tell him to get his shit, and get out of my house, NOW. At that point, he's very belligerent and grabs his bag, mumbles some shit, and starts walking out. I follow RIGHT behind him. He tries to turn down our hallway, instead of going out the door. Oh man I was so pissed. I just kept yelling at him and basically pushed him out the door.
We wrote his license number down and we do plan on calling and writing Midtown Home Improvement, and probably filing a complaint with the BBB. I am so unbelievably pissed right now I can't stand it. I don't get it. This guy basically wanted Chris to sign a contract RIGHT NOW. WTF? Who signs a contract for siding RIGHT NOW? It was absurd. If he's trying to get our business..at what point do you start yelling at the customer and trying to force them to sign something. Oh yeah, that's great business.
Anyway, almost 3 1/2 hours later and we're finally getting ready to eat dinner. I'm so pissed. I'll post more later, but I've gotta eat for now. If anybody has had any experience with this company, please let me know. I'm very concerned at this guys actions, and now I'm thinking he could come back and do something bad to our home.
5 Comments:
DO report him AND the company. He's obviously on straight commission and reads "young" potential customers as unsophisticated consumers. I have the name of one highly reputable siding company which I'll e-mail to you if you respond after my message. They're Kirkwood-based, family owned, and highly ethical.
They aren't the cheapest, but they do excellent work and are straight shooters. Their field reps are all veterans...no 20-something kids on straight commission. Then, before you sign anything, you might want to go out and rent the movie "Tin Men," if it's still available. A lot hasn't changed since the era (early 60s) upon which that movie is based.
Well, we did call the Sheriff's department and let them know. Chris is going to write a letter tomorrow, and we're going to call the BBB tomorrow. Regardless of this nonsense, we ARE still getting estimates for our siding. I'd be interested in contacting the company you mentioned. Email me at d (remove) bellers a t g (remove) mail dot com
Is there any more to the story? Did you guys get any satisfaction? It's times like that I'm glad the gun is locked away.
Hi, I finally got a chance to check out your blog. It looks great. It sounds like that was a crazy episode. I probably wouldn't have had that much patience with him. Hope you two are doing well. I will talk to you later!
you can file a complaint with the BBB online ==> http://www.stlouis.bbb.org/
then click on Contact Us, then on "To REGISTER A COMPLAINT click here to take you directly to the required online complaint form."
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